Developing Careers for Office Staff

Legal Practice Assistant

• Client relationship management
• Become an active part in the care of clients and be wholly familiar with contacts/clients, dealing with basic client queries as appropriate.
• Manage the production and accuracy of documents
• Taking and making client related calls, dealing with and handling message taking as appropriate.
• Liaise with Client & Marketing and provide support for scheduling tender meetings, directory interviews, client training etc.
• Responsible for keeping up to date with client specific protocols and processes, implementing, providing guidance and training to others where necessary and ongoing monitoring

• Monitor and manage key dates for clients and ensure compliance procedures are up to date on all files and matters
• Work with business development managers on the maintenance of CRM to ensure key client contacts are in interaction
• Assisting in the organisation of internal and external events, seminars and conferences
• Manage diaries, ensuring they are up-to date and anticipating requirements
• First point of contact for the team, dealing with queries and acting on initiative to provide exceptional client service, promoting and developing ownership within the teams
• Adhoc administration
• Maintaining LinkedIn profile, updating connections and adding new activity
• Manage enquiry inboxes, and website queries

• Act as a key point of contact for fee earners and clients, maintaining strong relationships and delivering high levels of support
• Manage incoming emails and post, ensuring correspondence is prioritised, actioned appropriately, and responses are drafted where required
• Provide proactive support across the team and wider departments, assisting colleagues to manage workloads effectively
• Handle calls on behalf of team members and participate in shared telephone cover
• Take minutes and track actions to ensure timely completion
• Coordinate team absences, arranging cover and communicating updates to relevant stakeholders

• Assist fee earners and business development for client and event billing and credit control process
• Responsible for the completion of complex billing; ensuring bills are prepared to the highest standards of accuracy
• Reviewing and updating time allocation and disbursements ensuring appropriate matter allocation
• Supporting the co-ordination of the WIP certification process
• Anticipating and dealing with matter related finance administration to include APRs, BACs, TTs
• Managing expenses
• Processing
• Manage workloads and priorities to ensure deadlines are met, escalating challenges where necessary
• Oversee the creation and maintenance of client data rooms in line with case milestones
• Promote effective use of data rooms with clients and legal teams
• Maintain accurate client and matter data across case and practice management systems
• Ensure compliance with firm-wide policies and procedures, including Lexcel and Information Security

• Arranging and attending team meetings
• Liaising with fee earners and PSM's to take instruction and liaise on work requirements
• Consistently and appropriately update service users on progress where appropriate
• Regularly offer assistance wherever possible

• Advanced knowledge of Microsoft Office
• An aptitude for producing documents and client communications of the highest standard

• Experience of working in a legal or professional services environment
• Advanced knowledge of document management/case management systems

To apply for this role