Legal Support Services Manager
My client based in Nottingham are a progressive Law Firm with an outstanding reputation. An opportunity has arisen for a Legal Support Manager Manager to join their Senior Support Team.
This role is hybrid and will entail managing a team of up to 20 support staff both administrative and secretarial within the real estate team.
This role will ensure the successful delivery of a high-quality, client-focused legal support service, through the operational day-to-day management of the practice and team assistants; and will be the main point of contact.
- Managing a team of legal support staff of 20 or more.
- Managing individual performance including regular progress meetings and annual appraisals, probation reviews in line with the competency framework, and objective setting.
- Ensure the smooth induction of new starters, transfers and maternity returns to the department.
- Identify appropriate an provide pastoral care and active management of wellbeing for the legal support team.
- Manage legal support teams with a focus on service delivery and excellence; resolve issues relating to workflow, resources, working relationships, service delivery and HR matters.
- Working closely with Managers
- Developing relationships with stakeholders to ensure KPIs are met.
- Managing headcount in line with business needs
- Managing the recruitment and selection process
- Arrange and chair legal support team meetings.
- Produce management information as required and review processes and services introducing improvements/new services as appropriate.
- Ensuring full compliance by the legal teams and actively support and be a champion for department/firm initiatives, engaging frequently with central teams and driving positive change.
- Lead on department projects.
Applicants must have experience of line managing LEGAL support staff within a Law firm. Experience of managing around 10 plus employees would be required.
Katie Bard is acting as an agency and is an equal opportunities employer.
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