HR Team Leader
HR Team Leader
Join a global, highly respected law firm and play a key role within the People Services Team. This is an excellent opportunity for a proactive, forward-thinking professional to lead, inspire, and develop a high-performing team within a dynamic and collaborative environment.
As a People & Culture Team Leader, you will be central to delivering an exceptional employee experience. You will manage a team of 3–5 People Operations Administrators and ensure the smooth delivery of an international, shared HR service.
This is a hybrid role, requiring three days per week in the Birmingham office.
The Role
- Oversee and prioritise the internal HR ticketing system, ensuring queries are handled promptly, delegated effectively, and escalated when necessary.
- Lead, support, and motivate a team of 3–5 People Operations Administrators, fostering a positive and high-performance culture.
- Collaborate closely with fellow Team Leaders across People Services to deliver efficient and consistent BAU activities.
- Produce accurate and insightful weekly reports to support the People Management Team and wider business.
- Oversee a seamless onboarding experience for trainees, apprentices, interns, and vacation scheme cohorts.
- Ensure all new joiners are set up promptly across internal systems with 100% data accuracy.
- Conduct regular quality checks on team data entry, providing real-time, constructive feedback to drive continuous improvement.
About You
- Previous experience within an HR Shared Service or People Operations environment (e.g. Recruitment, Performance Management, Learning & Development).
- Proven experience in a Team Leader or Supervisor role.
- Strong understanding of HR systems, processes, policies, and best practice.
- Exceptional attention to detail with the ability to manage high volumes of work effectively.
- Excellent communication and interpersonal skills.
- Confident stakeholder management with the ability to build trusted relationships at all levels.
If you have any queries about the role, contact Alice on 0121 633 4443. If you are already registered with Katie Bard, please contact your consultant directly. Katie Bard is an Equal Opportunities Employer.
Katie Bard will manage your application in accordance with GDPR and the Data Protection Act 2018, and in line with the Employment Agencies and Employment Businesses Regulations 2003. Please refer to the privacy notice on our website for further details on how we manage your data. If your application is successful, we will contact you and handle your personal information in line with GDPR guidelines. If unsuccessful, your application and associated data will be deleted within six weeks.
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