Senior Head Housekeeper/House Manager required for informal family living in London
to oversee all Household & Property Management & Head Housekeeping
Core working hours: Monday to Friday. Flexibility required: Must be flexible to support additional needs during holiday periods, events, and
Requirements:
• Full operational oversight of the London residence
• Day-to-day management of all household operations, ensuring the home runs seamlessly
• Liaison with contractors, suppliers, and service providers
• Management of household budgets, expenses, invoicing, and cost control
• Oversight of maintenance, repairs, refurbishments, snagging, and long-term planning
• Maintain exceptional standards of cleanliness, organisation, and presentation throughout the home
• Lead by example with hands-on housekeeping when required
• Oversee laundry, wardrobe care, fine fabrics, and specialist surface care
• Ensure the property is maintained to a consistently high, five-star standard
• Recruitment, onboarding, training, and supervision of all household staff
• Management of rotas, performance, holidays, and professional development
• Act as the sole and central point of management for all household staff
• Establish clear reporting lines and formal communication structures
• Set, document, and enforce Standard Operating Procedures (SOPs)
• Establish and maintain clear standards for staff presentation and professionalism, including uniforms and grooming
• Create and maintain comprehensive house manuals
• Develop and manage a House Look Book defining presentation, styling, and aesthetic standards
• Maintain accurate household records, documentation, and reports
• Use Microsoft Excel and Word confidently for budgets, rotas, inventories, manuals, and correspondence
• Implement and manage systems for documentation, scheduling, uniforms, and internal communications
• Plan and oversee private events, dinners, and entertaining
• Coordinate catering, floristry, security, transport, and guest logistics
• Provide light PA support related to household operations and events
• Maintain flexibility to support the principals’ schedule, particularly during holiday periods
• Maintain absolute discretion and confidentiality at all times
• Liaise with security teams when required
• Ensure safety, privacy, and smooth household operations
Experience Required:
• Extensive experience in the private household or luxury hospitality industry
• Proven track record in senior roles held long-term, demonstrating loyalty, stability, and trust
• Previous experience as a Head Housekeeper, House Manager, or similar senior role
• Strong leadership and people-management skills
• Computer literate, with confident use of Microsoft Excel and Word
• Highly organised, detail-oriented, and proactive
• Professional, discreet, and reliable with excellent communication skills
Salary: £80,000 per annum
Immediate Start!