CCTV Support Technician
CCTV Support Technician
Location: London (In office)
A market-leading global technology company, recognised for delivering advanced security technology solutions to clients worldwide, is seeking a skilled CCTV Support Technician for a key office-based role supporting a major international client account.
Based onsite at their headquarters in the heart of London, you will support the wider CCTV and video security technology team in a helpdesk capacity, providing support across the national business.
The Role
- Download, redact, and securely share CCTV/video footage to support client incident and investigation requests (e.g. suspected theft, disturbances, or other escalations).
- Liaise professionally with the client, providing regular updates, managing expectations, and developing strong working relationships.
- Escalate video technology issues to engineering or field teams where onsite intervention is required.
- Maintain accurate logs, documentation, and full audit trails for all casework.
You will need
- Previous experience working with CCTV or video security technology.
- Proven experience in screening, redacting, and formatting video footage.
- A good working knowledge of computer networks.
- Strong communication skills, with the ability to explain technical information clearly and build rapport.
- A highly organised, detail-focused approach, with the ability to manage multiple requests efficiently.
If you have any queries about the role, contact Alice on 0121 633 4443. If you are already registered with Katie Bard, please contact your consultant directly. Katie Bard is an Equal Opportunities Employer.
Katie Bard will manage your application in accordance with GDPR and the Data Protection Act 2018, and in line with the Employment Agencies and Employment Businesses Regulations 2003. Please refer to the privacy notice on our website for further details on how we manage your data. If your application is successful, we will contact you and handle your personal information in line with GDPR guidelines. If unsuccessful, your application and associated data will be deleted within six weeks.
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