Customer Success Specialist
Customer Success Specialist
We are currently seeking an experienced Customer Success Specialist for a growing tech firm!
This role is based in Birmingham, working two days in the office in a progressive, fast-moving SaaS environment.
This role is very much suited to someone who has prior experience in working in Customer Success, or Account Management within a SaaS environment.
Responsibilities:
• Successfully onboard new clients, supporting them towards success.
• Managing relationships with clients to ensure a success for them.
• Provide thorough training and support to clients.
• Using the CRM system to accurately manage and track all activities.
• Collaborate with other departments to ensure growth of the product.
• Driving growth and inputting new ideas to encourage customer engagement.
• Working towards your targets successfully, identifying and opportunities to upsell.
Essential:
• Experienced in SaaS, customer service or Account Management.
• Confident in communicating your ideas and engaging with senior stakeholders.
• The ability to manage multiple accounts efficiently.
• Experienced in using CRM systems successfully.
• Commercially aware with exposure to renewals, upselling and retention.
Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website.
If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data. Katie Bard is acting as an employment agency
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