Developing Careers for Office Staff

The Responsibilities:

• Participate in the Data Improvement Group to identify and implement system enhancements.

• Maintain up-to-date contact information for key entities such as Courts, Mediators, and Experts.

• Action changes based on exception reports and recommendations to improve system efficiency.

• Support User Acceptance Testing for new features and updates, ensuring functionality and performance.

• Assist training teams by sharing expert knowledge of system functionalities.

• Serve as a key point of contact for system-related queries and training support.

• Report regularly to the Product Owner on areas of low engagement, offering insights and suggestions for improvement.

• Help prepare process documentation and training materials.

• Handle reporting and escalations for restricted matters with appropriate security protocols.

• Manage and update access permissions for sensitive information in line with compliance standards.

For this role you will need experience working within a legal firm on legal case matter systems.

If you have any queries about the role contact Katie on 0121_633_4443. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer.

Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data. Katie Bard is acting as an employment agency.