Service Analyst
ASAP START – IDEALLY TUESDAY!!!
Service Analyst
COMPLETELY Remote
Pay Rate: £16.00 p/h
Start: TUESDAY – needing immediately available candidates.
Hours: 09:00-18:00
Responsibilities:
• Support the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues.
• Manage client user access across multiple environments, ensuring secure, compliant access control.
• Manage the reporting of key service metrics (e.g. ticket volumes, resolution SLAs, issue trends) to inform performance reviews and strategic decisions.
• Liaise between delivery, product, and customer success teams to ensure seamless configuration and deployment of new features.
Candidate:
• Experience in a service operations, support, or analyst role—ideally within a SaaS or tech-driven environment.
• Understanding of access controls, data integrity, and incident management best practices.
• Strong problem-solving and coordination skills with a sharp eye for detail.
• Confidence managing multiple stakeholders and workflows simultaneously.
• Familiarity with service management tools (e.g. ServiceNOW, Jira, GitHub, Zendesk) and documentation platforms (e.g. Confluence, Notion).
• A process-oriented mindset with a passion for continuous improvement.
• Ideal if they have SaaS experience
ASAP START – IDEALLY TUESDAY!!!
Service Analyst
COMPLETELY Remote
Pay Rate: £16.00 p/h
Start: TUESDAY – needing immediately available candidates.
Hours: 09:00-18:00
Responsibilities:
• Support the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues.
• Manage client user access across multiple environments, ensuring secure, compliant access control.
• Manage the reporting of key service metrics (e.g. ticket volumes, resolution SLAs, issue trends) to inform performance reviews and strategic decisions.
• Liaise between delivery, product, and customer success teams to ensure seamless configuration and deployment of new features.
Candidate:
• Experience in a service operations, support, or analyst role—ideally within a SaaS or tech-driven environment.
• Understanding of access controls, data integrity, and incident management best practices.
• Strong problem-solving and coordination skills with a sharp eye for detail.
• Confidence managing multiple stakeholders and workflows simultaneously.
• Familiarity with service management tools (e.g. ServiceNOW, Jira, GitHub, Zendesk) and documentation platforms (e.g. Confluence, Notion).
• A process-oriented mindset with a passion for continuous improvement.
• Ideal if they have SaaS experience
ASAP START – IDEALLY TUESDAY!!!
Service Analyst
COMPLETELY Remote
Pay Rate: £16.00 p/h
Start: TUESDAY – needing immediately available candidates.
Hours: 09:00-18:00
Responsibilities:
• Support the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues.
• Manage client user access across multiple environments, ensuring secure, compliant access control.
• Manage the reporting of key service metrics (e.g. ticket volumes, resolution SLAs, issue trends) to inform performance reviews and strategic decisions.
• Liaise between delivery, product, and customer success teams to ensure seamless configuration and deployment of new features.
Candidate:
• Experience in a service operations, support, or analyst role—ideally within a SaaS or tech-driven environment.
• Understanding of access controls, data integrity, and incident management best practices.
• Strong problem-solving and coordination skills with a sharp eye for detail.
• Confidence managing multiple stakeholders and workflows simultaneously.
• Familiarity with service management tools (e.g. ServiceNOW, Jira, GitHub, Zendesk) and documentation platforms (e.g. Confluence, Notion).
• A process-oriented mindset with a passion for continuous improvement.
• Ideal if they have SaaS experience
To apply for this role
