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Legal Support Manager/Secretarial Manager

My client based in Birmingham are a progressive Law Firm with an outstanding reputation. An opportunity has arisen for a Practice Manager to join their Real Estate Team. This role is hybrid and will entail managing a team of support staff both administrative and secretarial within the real estate team.

This role will ensure the successful delivery of a high-quality, client-focused legal support service, through the operational day-to-day management of the practice and team assistants; and will be the main point of contact.

  • Managing a team of support staff of 10 or more.
  • Managing individual performance including regular progress meetings and annual appraisals, probation reviews in line with the competency framework, and objective setting.
  • Ensure the smooth induction of new starters, transfers and maternity returns to the department.
  • Identify appropriate an provide pastoral care and active management of wellbeing for the legal support team.
  • Manage legal support teams with a focus on service delivery and excellence; resolve issues relating to workflow, resources, working relationships, service delivery and HR matters.
  • Working closely with Managers
  • Developing relationships with stakeholders to ensure KPIs are met.
  • Managing headcount in line with business needs
  • Managing the recruitment and selection process
  • Arrange and chair legal support team meetings.
  • Produce management information as required and review processes and services introducing improvements/new services as appropriate.
  • Ensuring full compliance by the legal teams and actively support and be a champion for department/firm initiatives, engaging frequently with central teams and driving positive change.
  • Lead on department projects.
Applicants will have previous ideally in a law firm or property firm (Or similar professional services) managing a team of support staff.

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Katie Bard is acting as an agency and is an equal opportunities employer.

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