Graduate Live Chat Advisor - build your office experience before Christmas!
This is a brilliant opportunity to build your professional work experience - putting your customer service skills, perhaps gained in hospitality or retail, into use in an office-based role!
Working for an international business with operations across the UK and US you will be part of a specialist project team supporting with a seasonal uptick of business over November, December and January. They have great training, a strong corporate offering as well as great staff perks. This role has two weeks in office training in Birmingham then allows for up to full time remote working – so you can work from anywhere!
The role:
• Working on the live chat function for customers and clients who need support with the external e-commerce site
• Linking them to support internally
• Helping with ad hoc queries
Skills:
• Good typing skills and the ability to produce well written communications in a live chat workplace.
• Service oriented and the desire to help!
• Good attention to detail and self-motivated if working from home.
• Adaptable and a warm, friendly manner!
Full training will be given including specialist training on the services and products as well as the bespoke IT systems. You’ll be part of small project team starting on 4th November and working until January 2025, ideally 31st January.
Hours of work for this role are around the busy time for the business so for weekday shifts it is 1pm to 9pm, for weekends the hours are 10am-6pm (both with an hour’s lunchbreak) You’ll work a 37 hour week and could be a mix of weekdays and weekend working.
Are you interested in an office-based role but this one isn’t quite the perfect one? Call me, Verity Stokes, on 0121 633 4443 and I’d happy to chat through any other positions we are working on that might be a better fit what you are looking for!
To apply for this role
